Coronavirus and Library Services FAQ

These changes affect all public libraries in Milwaukee County.

LAST UPDATED 4/6/2020.

 

Q: What happened to the Request button in the catalog?

A: The Request button has been removed to prevent holds from building on materials and to help manage delivery volume.

Delivery system-wide has been suspended until further notice for the safety of our staff, patrons and communities.

 

Q: I have materials checked out and libraries are closing. What do I do?

A: All library materials currently checked out have had their due dates extended to June 1st, 2020. Please keep your library materials at home until libraries re-open.

 

Q: What if my library card is set to expire?

A: All patron accounts set to expire September 2019 or later have been extended to May 31st, 2020 or later.

 

Q: What resources can I use at home?

A: Click here to view electronic resources you can use anywhere.

 

Q: How can I get access to these resources if I don't have a card?

A: All Milwaukee County residents can sign up for an e-Card which provides access to resources like hoopla or OverDrive/Libby. For more information or to sign up click here.

Q: If I have lot of fines, can I still use resources like hoopla and OverDrive/Libby?

 

A: Libraries have agreed to several measures to increase access:

  • Maximum checkouts for hoopla have been expanded from 4 per month to 8 per month, with the reset April 1st, until at least April 30th.
  • Relaxed restrictions for patrons to access OverDrive and hoopla as long as your total fines are not more than $100.

LIBRARY CLOSINGS

For the most current information, please contact your local library.


Brown Deer Public Library. Closed until further notice.

Cudahy Family Library. Closed March 17th until further notice. THE BOOK DROP IS OPEN. Patrons are asked to please check the library's web site for the most up-to-date information.

Franklin Public Library. Closed until further notice. THE BOOK DROP IS OPEN. They will offer telephone and virtual services.

Greendale Public Library. Closed effective March 17th until further notice. THE BOOK DROP IS OPEN.

Greenfield Public Library. Closed until further notice. THE BOOK DROP IS OPEN. The library is no longer offering curbside pickup.

Hales Corners Library. Closed UNTIL FURTHER NOTICE. THE BOOK DROP IS OPEN.

Milwaukee Public Library. All locations closed until further notice.

North Shore Library. Closed until further notice.

Oak Creek Public Library. Closed until further notice.

Shorewood Public Library. Closed until April 13th. THE BOOK DROP IS OPEN.

South Milwaukee Public Library. Closed starting March 17th until further notice. THE BOOK DROP IS OPEN. Curbside pickup for holds has been discontinued but the library will offer phone services from 9 am - 5 pm, Monday - Friday.

St. Francis Public Library. Closed until at least April 15th. THE BOOK DROP IS OPEN.

Wauwatosa Public Library. Closed until further notice. THE BOOK DROP IS OPEN. Phone reference is available Monday-Friday 9 AM- 5 PM, and virtual options are available on our website 24/7 during this period. 

West Allis Public Library. Closed March 17th until further notice. The library is offering phone reference, and virtual options.

Whitefish Bay Public Library. Closed until further notice.