Automatic card renewal – now live!

Automatic card renewal (via Patron Point) is now live!  This is only available to patrons 18+ with a valid email address in their account. Patrons with residence in Brown Deer, Greendale, Franklin, Hales Corners, and North Shore must have fines paid in full before automatic renewal can occur. Patrons with residence in Whitefish Bay must have fines $10.00 or less before automatic renewal can occur (updated 5/29/24). Here is an overview of the process:

• eligible patrons receive an email saying we will attempt auto renewal 35 days before expiration and giving them an option to opt-out
• ~30 days before expiration, patrons will receive an email indicating the success or failure of the address verification process
• Successful verifications will extend the expiration date by 2 years in Sierra (no note or message will be added)
• Unsuccessful verifications or ineligible patrons will receive standard renewal emails with online/in-person renewal instructions, including a reminder email 7 days post-expiration.

Patrons can opt out or opt back in within their 5-day window using this form: https://mcfls.org/optout/ Feel free to direct patrons to the FAQ page here: https://mcfls.org/automatic-card-renewal/ As of 2/28, ~3k emails have been sent to eligible patrons!