You may also want to complete the substitute staff form. Completing that form will add you to a list for potential work opportunities when our member libraries experience staffing shortages.
The Milwaukee County Federated Library System (MCFLS) is looking for a skilled, experienced and dedicated individual to serve as its Library Systems Technician. This new role provides day-to-day oversight and maintenance of technology systems that involve direct library functionality. The qualified candidate will implement key application software capabilities to ensure the provision of a full range of dependable services to MCFLS member libraries. The Library Systems Technician also analyzes sophisticated library systems issues and problems and makes recommendations to the Library Systems Administrator concerning appropriate action strategies.
MCFLS is an organization overseen by the Wisconsin Department of Public Instruction and administered by a seven-member Board of Trustees. It functions as a membership organization with its membership made up of the 15 public libraries in Milwaukee County. MCFLS provides resources to libraries such as delivery and automation services while also facilitating collaboration among members to deliver responsive and innovative library services to all residents of Milwaukee County.
Location
Our offices are located in downtown Milwaukee. Duties may be performed in a hybrid fashion that includes remote work, but the selected candidate will undergo initial in-person training and evaluation for several months before remote work will be approved.
Responsibilities
- Integrated Library System (ILS). Manages and directly implements activities related to the ILS, including mobile app and discovery layer. Troubleshoots functionality issues, assists with software upgrades, provides reports and statistics, interprets and resolves user problems, evaluates and implements new software products and enhancements, including third party software solutions. Manages automated tasks and creates new ones where appropriate. Serves as primary contact with software vendor.
- Helpdesk Support. Works with system staff in a team environment to provide helpdesk coverage for member library staff and patrons. Assists member libraries with ILS issues, changes to settings, and troubleshooting. Assists patrons with issues related to the ILS, including account updates and referrals to other staff when appropriate.
- Database Maintenance. Works with the Library Systems Administrator to oversee the proper maintenance and health of the ILS database. Loads patron and bibliographic records when needed, including regular patron record loads for digital and student accounts. Provides and monitors statistics and reporting related to the ILS database and related systems.
- Provides Administrative Consultation to the Library Systems Administrator. Frames issues, assembles background information, makes recommendations, promotes problem solving and participates in decision-making.
- Training and Competency. Develops and maintains professional competencies and overall familiarity with technical issues. Attends formal and informal continuing education programs.
- Bachelor’s or Associate degree with a minimum two years’ experience in one or more areas: information technology, technology helpdesk or customer support, and database management.
- Demonstrated experience with Microsoft Office applications.
- Strong customer service orientation and skills.
- Excellent organization skills and ability to process details accurately and with attention to detail.
- Demonstrated knowledge of developing and analyzing reports or statistics.
- Ability to work hard, respond to varied/changing work demands, and make decisions as required.
- Candidate hours will include late afternoon and early evening hours, Monday through Friday to accommodate the open hours of member libraries.
- Three to five years of public library or public library system experience.
- Demonstrated experience with library automation software or similar software applications.
- Experience with database management principles and software.
- Demonstrated experience showing initiative or leadership in past work projects.
- Dedication to public service.
- Additional coursework in specialized areas of library science or other related field.
Job Features
Job Category | Full Time |
Salary | $65,000/year |
Benefits | Health, Dental, Vision, Wisconsin Retirement System |
Schedule | Monday-Friday, Afternoons and early evenings |