Welcome to the MCFLS Help Desk Portal

Please use the links in the sidebar menu for specific requests related to those areas. For all other issues, please use this form, creating a request here with as much detail as you can. A MCFLS staff member will be assigned to your ticket and respond as soon as possible. We will work to respond to your issue within two working days. Thank you.

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CategorySelect a categoryBibliographic EnhancementCommittees, Support ForCommunity Information & ResourcesCountyCat HelpCountyCat Mobile AppCountyCat RequestsDatabases/AuthenticationE-Magazines - E-ResourcesEmailE-Resources - OtherFinesHardwareHolds, CirculationHoopla E-ResourcesHours or Days ClosedInterlibrary Loan (ILL)Library Card Expiring or HelpLibrary Specific Help (non-Sierra)MaintenanceMKE Mixers RequestNetworkNotices, Phone, Email, Text, etc.Office Internal HelpOffline Circulation, SierraOtherOverDrive - E-ResourcesPassword Change or PIN ResetPatron Account HelpPatron Point Account & QuestionsPolicies and/or ProceduresPrinterRecord Edits & Deletions for LibrariesRecord/Title Issue ReportedSierra FunctionalitySierra Help or General Question on FunctionalitySierra Login and PermissionsSierra Set Up (loan rules, print templates, etc)SoftwareSoftware Bug (Sierra/Encore), Report aStatisticsSUPPLY ORDER

Location *Choose your locationBrown DeerCudahyFranklinGreendaleGreenfieldHales CornersMCFLS Tech SupportMilwaukeeNorth ShoreOak CreekShorewoodSouth MilwaukeeSt. FrancisWauwatosaWest AllisWhitefish Bay

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