The MCFLS office is working with its app vendor to correct the connection issues and unexpected app behavior our libraries have been experiencing on and off for over three weeks. Our office is aware that patrons are experiencing a variety of different problems with the app, and we greatly apologize for this inconvenience. The issue is happening widely for other customers of the app.
You do not need to uninstall and reinstall the app. That step will not resolve the issues our site is experiencing. The company reports, as of 3/10/2023, that they are actively trying to fix the performance problems and move our libraries to an improved version of the app.
The My Account areas where you can view checkouts and holds as well as renew items, is functioning correctly.
OTHER OPTIONS AT THIS TIME
Please note the CountyCat Mobile web site is another option available to you along with the desktop version of CountyCat. Both can be used to search the catalog, place holds and access your account.
We appreciate your patience as we work to resolve this issue and improve the patron experience.
