In December 2021, there were many reports of the CountyCat Mobile app not loading, or users encountering a white screen. This spurred on a series of updates by the company. There is now another update for iOS and Android available as of December 28, 2021. This is update 1.0.16 (release 142).
The public is asked to update to this version. Library staff report seeing fixes for these issues with the last update.
Patrons should not need to uninstall/reinstall the app but should try and stay logged in at all times. You can tell which version you are using by going to the Shortcut menu using the icon at the top, upper right of the screen. Then look at the lighter, gray font at the bottom of that area which lists the app version. It’s also best to keep your smart device’s operating system up to date. This will help you take advantage of the features of all apps not just CountyCat Mobile.
The MCFLS office will work to make more improvements to the CountyCat Mobile app in 2022.